These Terms of Service apply to your use of PR1DE+, the website at pr1deplus.com and the PR1DE+ apps (together, the "Service"). By creating an account, subscribing, renting a title or otherwise using the Service you agree to these terms. Please read them together with our Privacy Policy and Cookie Policy.
1. Who we are
The Service is operated by PR1DE digital B.V. ("PR1DE+", "we", "us"), Hengeveldstraat 29, 3572 KH Utrecht, the Netherlands, registered with the Dutch Chamber of Commerce (KVK) under number 42158112. You can reach us at support@pr1deplus.com.
2. Your account
- You need an account to subscribe, rent or watch. You must be at least 18 years old to create an account and to make purchases.
- Keep your login details private. You are responsible for everything that happens under your account, including watching by other people in your household. Tell us straight away if you think someone else is using it.
- Your account is personal. You may not share it, sell it or transfer it to someone else.
- Give us accurate information and keep it up to date, in particular your email address and country of residence.
3. Where you can watch
We license films per country. The Service is currently available to residents of the United Kingdom and the Netherlands, and each country has its own catalogue, prices and currency. We determine your country from the country you selected, your payment details and your IP address. You may only use the Service from the country your account belongs to; access from elsewhere, including through a VPN, proxy or similar tool that hides or changes your location, is not supported and may be blocked. Titles may be added to or removed from the catalogue as licences begin and end.
4. Subscriptions
- A PR1DE+ subscription gives you unlimited access to the subscription catalogue in your country for the duration of your plan. We offer plans with a billing period of one month, three months and twelve months; the exact period and price are shown at checkout.
- Subscriptions renew automatically. At the end of each billing period we charge the then-current price for the next period to your payment method, until you cancel.
- You can cancel at any time from the subscription page in your account. Cancellation takes effect at the end of the current billing period; you keep watching until then and are not charged again. We do not refund the remaining part of a period, except where the law requires it (see section 8).
- If a payment fails, we will retry it and may suspend your access until it succeeds. If we cannot collect payment, the subscription ends.
- We may change subscription prices. We will tell you by email at least 30 days before a price change takes effect; if you do not agree, cancel before the next renewal.
5. Free trials and promotions
From time to time we may offer a free trial or a promotional price. A trial is available once per person and only to new customers. Unless you cancel before the trial ends, your subscription converts to a paid subscription at the price shown when you started the trial, and renews as described in section 4. Promotional codes may carry their own conditions, which we show when you redeem them.
6. Rentals
- You can rent individual titles without a subscription. The rental price and rental period are shown on the title page before you pay.
- The rental period starts when your payment is confirmed, not when you first press play. Rentals are currently 48 hours; you can watch the title as often as you like within that period on any of your devices, after which access ends automatically.
- A rental cannot be paused, extended or transferred. Buying a subscription later does not refund an earlier rental.
7. Prices and payment
- Prices are shown in pounds sterling (GBP) in the UK and in euros (EUR) in the Netherlands and include VAT. The VAT rate is the rate applicable in your country of residence.
- Payments are processed by our payment provider Mollie (Mollie B.V., Amsterdam). Available methods include credit and debit cards and, in the Netherlands, iDEAL. We never see or store your full card number.
- By subscribing you authorise us and Mollie to collect the recurring subscription charges from your payment method until you cancel.
- Prices on the website may differ from prices in app stores where in-app purchase is offered; app-store purchases are also subject to the app store's terms.
8. Right of withdrawal (cooling-off period)
As a consumer in the EU or the UK you normally have the right to withdraw from an online purchase within 14 days without giving a reason. Because PR1DE+ is a digital service that starts immediately, the following applies:
- Rentals: when you confirm a rental you ask us to make the film available immediately and you acknowledge that, once streaming has begun, you lose your right of withdrawal. If you have not started watching, you can still withdraw within 14 days and we will refund the rental.
- Subscriptions: when you subscribe you ask us to start the service immediately. You can still withdraw within 14 days of your first purchase; in that case we refund the price minus an amount proportionate to the days you had access.
- To withdraw, email support@pr1deplus.com from the address on your account, or use the contact form. You may use the model withdrawal form prescribed by law, but you do not have to. Refunds are made to the original payment method within 14 days.
9. Age ratings and parental responsibility
Titles carry an age rating and content advice (in the Netherlands the Kijkwijzer classification). Some content is suitable for adults only. If you allow other people in your household, including minors, to use your account, you are responsible for choosing what they watch and for supervising them. Ratings are a guide, not a substitute for your judgement.
10. Acceptable use
The Service is for your personal, non-commercial use. You must not:
- copy, download, record, redistribute, publicly show or broadcast any content, or circumvent any technical protection (such as DRM or geographic restrictions);
- use automated tools to scrape the Service or to create accounts;
- interfere with the Service, its security or other users;
- post abusive, hateful, unlawful or infringing material in comments, reviews or your profile.
We may remove content you post and may suspend or close your account if you break these rules.
11. Intellectual property
All films, series, artwork, text, software and trademarks on the Service belong to PR1DE digital B.V. or its licensors and are protected by copyright and other laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to stream content through the Service for personal use in accordance with these terms. No other rights are granted.
12. Availability and changes
We work hard to keep PR1DE+ available, but streaming depends on your internet connection, your device and third-party networks, and we may need to take the Service offline for maintenance. Video quality adapts to your connection. We may change or discontinue features and may update these terms; we will notify you of material changes by email or in the Service at least 30 days in advance, and continuing to use the Service after that date means you accept the new terms. If you do not, you can cancel.
13. Liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be limited by law, and nothing removes the statutory rights you have as a consumer (including, in the UK, under the Consumer Rights Act 2015 and, in the Netherlands, under the Dutch Civil Code). Subject to that, we are liable only for foreseeable loss directly caused by our breach of these terms, and our total liability to you in any 12-month period is limited to the amount you paid us in that period. We are not liable for loss caused by your internet connection, your equipment or content provided by third parties.
14. Termination
You can close your account at any time from your account settings or by contacting us; active subscriptions end at the close of the current billing period. We may suspend or terminate your account with immediate effect if you materially breach these terms, if we are required to by law or by a licensor, or if we discontinue the Service in your country (in which case we will refund any prepaid, unused period).
15. Complaints
If something is wrong, tell us at support@pr1deplus.com and we will respond within 14 days. If we cannot resolve the issue together, you can contact your national consumer advice service (in the UK, Citizens Advice; in the Netherlands, ACM ConsuWijzer) or bring a claim in court as described below.
16. Governing law and disputes
These terms are governed by the laws of the Netherlands. If you live in the United Kingdom, you also benefit from the mandatory consumer protection rules of UK law, and you may bring proceedings in the courts of the part of the UK where you live; if you live in the Netherlands, you may bring proceedings in the Dutch courts. Nothing in this section deprives you of the protection of laws that cannot be excluded by agreement in your country of residence.
These terms were last updated on 10 September 2026.